Kindly Note: We take great care in packing every detail to ensure safe shipment to you. Therefore please check the package before you sign to receive it, if it is broken or damaged, you can make a record with the carrier. At the same time, you can take a photo and send to us, we will solve the problem for you at the first time. 

Payment

Escrow is our preferable payment method, we also accept T/T, Western Union, credit card. We are expected to receive your payment within 3 days after placing your order.

Kindly Note: We prefer payment through ESCROW and it is the safest way. Before paying please make sure your address and telephone numbers are correct.

Shipping

A: 2-5 days for the processing to send out your goods after the payment is cleared and we have a large stock on hand.

B: All items will be shipped to buyer's Officematics address. Before you pay, please make sure your address in Officematics matches the address you would like us to ship to.

C: Items usually will be shipped within 5 business day on payment received.

D: Delivery time depends on destination and other factors, sometimes it may takes a longer time even more than one month to reach. We try our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the local customs and post service. If you do not receive your item on time, please contact us immediately for further assistance.

Return Policy

If you feel not satisfied with the items you received from us, and the item is different from description. Please let us know.

Full refund, exchange or replacement is offered. Just if in need, please return the item to us within 3 days after you receive it. Please contact us for the detailed return & exchange instruction. We are not responsible for the loss due to the lack of communication.

Kindly Note: we won't return the shipping cost or don't take the shipping cost back to us unless it's our fault. Hope you can understand this. And we are not responsible for the loss due to the lack of communication.

Feedback

If you are satisfied with my items and service, please do us a favor to leave positive feedback. Your good feedback is greatly appreciated.

If you feel that you are not going to leave us positive feedback, please feel comfortable to let us know first. We will give you a good solution.

100% SATISFACTION GUARANTEED

If you are not satisfied with the items for any reason, please feel free to contact us via email or leave us message via Trade manager, we will respond within 24 hours.