F&Q

Q: How long will it take to get to me?
A: Normally the parcel will take 15-20 days to get to you, but sometimes it will take 2 months (Brazil may take 3 months) for something beyond our reach during transport. If you don’t get the parcel within 2 months, which seems that the parcel is lost or something else, you could open a dispute and we would refund to you.Hope for your understanding and thank you.

Q: Can I choose other shipping ways?
A: Yes, you could choose the shipping ways when you place the order. Thank you.

Q: Why takes so long to get the refund?
A: Don’t worry, normally it will take 5-20 working days to get the refund back. If not, you need to go ask the Customer Service for help. Thank you.

Q: How much will you mark on the parcel?
A: For foam lance and other small product, we usually mark $10 on the parcel. For, polisher machine, we would mark $30-50. As usual, we could not mark the goods as gift. Thanks for understanding. At the same time, the following countries can only apply for real prices: Australia, Indonesia, Israel, Japan, South Korea, Mexico, Russia, and the United States.


Q: Why the tracking status not change at all for a long time?
A: It takes time for the shipping company to track the goods and update the tracking information, especially when the goods is under transport to different transportation depots. Hope for your understanding.

Q: Can I get the digital invoice?
A: Yes, please provide us your E-mail. We would send it to you. Thank you.

Q: Will our order be subject to customs duties?
A: Each package may be subject to tariffs, and different tariff policies for different countries. However, local overseas warehouses (Russia, Spain, and the United States) will not be subject to customs duties.