FAQ:

Q: Will our order be subject to customs duties?

A:  All out products not included the tax. Each package may be subject to tariffs, and different tariff policies for different countries. However, local overseas  warehouses (Russia, Spain, and the United States) will not be subject to customs duties.

Q: How long will it take to get to me?

 A: Normally the parcel will take 15-35 days to get to you, but sometimes it will take 3 months (Brazil may take 4 months) for something beyond our reach during transport. If you don’t get the parcel within 3 months, which seems that the parcel is lost or something else, you could open a dispute and we would refund to you.Hope for your understanding and thank you.

 

Q: Can I choose other shipping ways?

 A: Yes, you could choose the shipping ways when you place the order. Thank you.

Q: The tracking status shows delivery failed, what should I do?

A: For this situation, you may need to pick up the parcel yourself at the local post office with the tracking number or ask the personnel there to help you track the parcel. So sorry for the inconvenience.